In today�s complex and dynamic environment, survival and competitiveness of companies are\nbased on their capacity to continuously create and use new knowledge. In this perspective,\nthis paper focuses on the enabling factors that boost Knowledge Creation Process (KCP)\nwithin organizations. On the basis of previous studies, this research examines the most\nimportant factors that have been recognized to be critical for KCP: collaboration, trust,\nlearning, incentives and rewards, decentralized and low formalized structure, T-shaped skills and information technology (IT) support and transformational leadership. The purpose of this\npaper is also to examine the relationship between KCP and innovation performance.\nConceptually, we develop a research model highlighting the relationship between all these\nvariables. This model was tested using structural equation modeling within Tunisian ICT\nsector. Based on a survey of 202 companies, results reveal that the best path for Tunisian ICT\ncompanies to foster knowledge creation is through incentives and rewards, collaboration,\ntrust, learning, decentralized and low formalized structure and IT support. Findings show also\nthat KCP significantly affects firms� innovation performance.
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